AdviceHub was a free patient-to-patient chat messaging application that allowed a physician's new patients to connect privately with past patients for recommendations and reviews.
AdviceHub Website Copy Excerpt
Advice Hub is about connecting you with informed advice from people you know and others who have experienced what you’re facing.
Advice Hub is anonymous, free and easy to use. If you’re searching for advice, simply select a doctor, surgery, hospital or implant company and we’ll show you all of the people who have been there and done that. Register for a free account, then you can ask questions and get advice from any experienced patient on Advice Hub.
If you received an invitation from your doctor or hospital, just click on the link, confirm your information and provide your HIPAA consent to get started.
Whether you’re looking for advice or here to give it, you can make Advice Hub even more powerful by linking your Facebook friends and Google contacts, and entering your home address. You won’t see their names, and they won’t see yours, but when an Advice Card says “Friend” or “Neighbor,” you’ll both know you’re chatting with a connection or a neighbor who is close by.
“Advice Hub really helped me when my doctor told me I needed a knee replacement. I found 4 people who my doctor operated on before and they all gave me great advice about what to expect before and after the surgery. I was so much more comfortable and confident going into the surgery.”
Advice Hub is different from the reviews sites you’ve probably already visited. Here, everything is direct, one-to-one communication between patients looking for information and patients who want to share what they experienced. Typical review sites are filled with general, unverified information that tends to confuse and frighten more than informs or comforts.
Advice Hub is real advice and people discuss all sorts of things here – doctor and surgeon references, recovery expectations, impact of surgery on quality of life, information about implant companies and brands. The chat messages you exchange are private and anonymous so your doctor -- or anyone else involved in your care -- never sees what you discuss.
Your privacy is top priority and Advice Hub is engineered to keep all of your personal informational private and protected. We never reveal your identity, contact information, the content of your chat conversations or any of your health information. It is all stored on the most secure HIPAA-compliant servers available. Even if you link your Facebook and Google accounts, we don’t share any information with those 3rd parties and only use those links to connect you with people you know.
Get started today. Registering is easy
The free Advice Hub patient-engagement platform anonymously connects your past patients with new patients for references, referrals and advice. It is not for every doctor, but if you provide superior care and want your patients to be able to share their experiences with new and potential patients, Advice Hub is for you.
New patients are concerned about surgery. They may have a sense of what to expect but their anxiety and fear of the unknown often causes them to delay or choose not to have a procedure that would improve their quality of life. Direct communication with past patients has always been an effective way to overcome the anxiety in a way that lets patients make informed, confident decisions. In the past, it was difficult to make these connections, and even when you could, it was difficult and awkward.
You upload past patient data after signing our BAA
We email an invitation to join Advice Hub to your past patients
Past patients provide HIPAA consent and are added to the platform
New patients search for past patients who have experienced a surgery or procedure like the one they’re considering and send them private, anonymous chat messages
Past patients provide advice, references and reviews in a private chat that is visible only to the patients
The Advice Hub iFrame is easy to integrate. It can be done in a matter of minutes by anyone familiar with your web platform. Once installed, it displays only the patients you’ve uploaded so when you send new patients to your website, they will find patients you’ve helped.
Advice Hub is HIPAA compliant. We never share patient data and store all PHI on secure HIPAA-compliant servers. After signing our free BAA, your patient data upload becomes part of normal business operations in the same way your practice interacts with other SaaS platforms that manage scheduling, patient engagement and other services. We hold this data in a secure database and do not display any of the deidentified information until patients provide HIPAA consent and agree to be added to the platform.
Advice Hub provides you with an administrative portal where you can manage your patient data and monitor how often chat conversations between patients occur. Since all chat conversations between patients are private, you won’t be able to read what is being discussed and we let patients know that nothing will be shared with you or any other third parties.
In a world of unverified reviews sites that tend toward polarizing and confusing information, Advice Hub is different. Typical review sites are built as “one-to-many” platforms where generic reviews are seen and read by thousands of people. Advice Hub is strictly one-to-one. It is direct, personal and most importantly, highly relevant since past patient advice is given in response to new patient questions.
The result? Informed patients who are confident about the care you provide and the expected outcome of the surgeries they face.
Sign up today. Advice Hub is free for physicians and patients.